Careers - IDW
Careers - IDW

JOB OPPORTUNITIES

WE ARE PASSIONATE ABOUT PEOPLE AND TECHNOLOGY

Application Support Engineers

Reference: #400

Porto

Tasks: 
 
- Effectively manage and solve production incidents;
- Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, etc.);
- Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
- Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
- Manage backup data and ensure regular restoring tests;
- Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
- Control load capacity for the applications;
- Contribute consistently to the continuous automation and improvement of existing procedures;
- Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards.
 
Profile:
 
- Minimum 2 years of experience in similar roles;
- Good knowledge on both Linux and Windows environments;
- Experience with BMC/Control-M or other industrial scheduler;
- Good knowledge of scripting languages (Shell, Python and/or PowerShell);
- Experience with JBoss, TomCat, Apache or IIS;
- Experience with databases (Oracle, Sybase, SQL Server and/or MySQL);
- Experience with Infrastructure back-ups;
- Experience with monitoring tools (ideally Zabbix or Grafana);
- Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos;
- Good networking knowledge;
- Good level of English - minimum B2 (mandatory);
- DevOps mindset;
- Ability to keep up with a demanding and fast-paced environment;
- Willingness to learn and evolve;
- Good communication skills;
- Ability to work in a team.
 
These are our mindsets and what you can expect from us:
 
- Attractive salary package
- Meal allowance on card
- Health insurance extended to dependents
- Good work environment
- Focused and motivated team
- Integration into a solid, reliable and growing company
- Initial and ongoing training according to the needs of each employee
- Referral program that financially values our employees for helping the company to grow
- Company with national and international presence and expression
- We believe that 8 hours of work are enough to do a good job
 

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